Frequently Asked Questions


Have a question? Search our database of frequently asked questions to find the answer you need. If you are still not satisfied with your answer, why not 
contact us ​​and we'll help you out. 
 
 

Delivery

Stofpad offers a fixed nationwide delivery cost of only R65 ..... even better, it's FREE if you spend R600 or more.

Read our Shipping Policy

We have a 2 to 4 days shipping policy, but we will always try to be faster than specified.

If you choose the EFT payment option, your order will only be processed and send out for delivery once the payment has cleared in our account.

Read our Shipping Policy

Payments

We accept all Visa & Mastercard credit or cheque cards through PayFast. We also offer EFT option, Snapscan as well as Zapper.

When making use of EFT payment option, please use your order number as reference and sent proof of payment to hallo@stofpad.com

All the payment transaction pages are secured by approved SSL certificates.

All our credit card payments are handled through a system called PayFast. This is one of two secure online credit card platforms that have been approved by all banks. PayFast has a watertight level of security and operates behind an SSL (secure socket layer) Certificate. All your details entered on the payment page are encrypted and cannot be seen by anyone. Credit card details are completely confidential and safe. PayFast is fully PCI-Compliant which means they have gone through rigorous testing and certification to ensure information is not prone to attacks or theft.

Please note that no credit card details are stored on our site.


Read here about our  Privacy Policy.

exchange and refunds

Ons beleid maak voorsiening vir 30 dae om produkte terug te stuur. Indien 30 dae verloop het sedert jou aankope, kan ons ongelukkig nie vir jou ʼn terugbetaling of omruiling aanbied nie.


Read here about our  Refund Policy.